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Support

Need help? We're here for you.

Frequently Asked Questions

How do I log a catch?

Tap the "+" button on the home screen. Fill in species, size, bait, and any other details. You can also attach a photo from your camera or gallery.

Is my data private?

Yes. Your data is stored locally on your device. If you create an account, it syncs to your own private, encrypted cloud storage. There are no social features, no public feeds, and no way for anyone else to see your spots or catches.

Does the app work offline?

Yes. You can log catches, save spots, and browse your history with no internet connection. Data syncs automatically when you're back online.

How do I restore my data on a new device?

Sign in with the same Apple or Google account you used originally. Your catches, spots, and trips will sync to the new device automatically.

How do I cancel my subscription?

Subscriptions are managed through the Apple App Store or Google Play Store. Go to your device's subscription settings to manage or cancel. Your data remains on your device even after cancelling.

My photos aren't showing up after an update

Try closing and reopening the app. If photos are still missing, ensure the app has permission to access your photo library in your device settings. If the issue persists, contact us at the email below.

Troubleshooting

  • App not syncing: Check your internet connection and ensure you're signed in. Pull down on the catches list to trigger a manual sync.
  • Weather data missing: Make sure location services are enabled for Reelback so we can fetch weather conditions for your area.
  • Subscription not recognized: Try restoring purchases from the Settings screen in the app. If the issue persists, contact us.

Contact Us

If you need further help, have feedback, or want to report a bug, email us at verlogtechnologies@gmail.com. We typically respond within 24 hours.

Delete Your Account

You can delete your account and all associated data from within the app under Settings. If you're unable to access the app, email us at verlogtechnologies@gmail.com and we'll process the request.